Quality management principles

Quality management principles

ISO 9001 is based on 7 management principles. These principles are as follows;
  1. Customer focus

At the centre of QMS are the customer’s needs and expectations. The primary role of establishing a QMS is to not only meet their expectations but to strive to exceed them. 

Rationale

This is stated as the first principle because the customer is king. The business exists because of its customers.  Quality management systems always revolve around customers in any given organization. 

Benefits

  • Increase in business revenues – satisfied customers always refer your business
  • Retained customers- Only when your customers are dissatisfied is when they leave
  • Customer satisfaction
  • Increase in market share
  1. Leadership

The leaders in an organization are in charge of setting the direction which the organization takes. They also create a conducive work environment through which the set targets can be achieved.

Rationale

Through aligning its processes, strategies, policies, and resources the leaders of the organization help to achieve its objectives.

 Benefits

  • Efficiency is increased in the organization
  • Clear channels of communication, up down and down up
  • The processes interactions are properly defined 
  1. Engagement of people

To enhance its capability to create and deliver value an organization needs to engage employees who are competent and empowered. 

Rationale

Employees tend to give more into their work when they feel involved and empowered to make decisions.  A little motivation goes a long way according to Maslow’s hierarchy of needs.

Benefits

  • Enhance employee satisfaction
  • Improved understanding of the organizational culture
  • Increase in personal development and initiatives in the organization
  • Improvement in interpersonal relationships
  • Increase efficiency in work due to the collaborations achieved
  • Teamwork spirit is created
  1. Process approach

The process is the systematic definition and management of an organization’s processes, and their interactions. This is aimed at achieving the strategies and policies that have been established in an organization. 

Rationale 

Through understanding how the processes in the organizations interact with each other, high-efficiency levels are easily achieved. 

Benefits

  • Consistency of the outputs achieved at each process
  • The organization is able to focus more on the core processes in the organization.
  • Performance is optimized at each level in the organization.
  1. Improvement

For continued success, an organization needs to focus on ways to keep improving its processes. 

Rationale

Embracing new opportunities that present themselves plus reacting to change is not only important in the improvement of the organization but also ensures the optimization of the processes. 

Benefits

  • Promotes innovation and invention of new ideas
  • Ensures an organization maps the risks and opportunities
  • Organization of root-cause analysis for the problems encountered 
  • Improved performance leading to customer satisfaction 
  1. Evidence-based decision making

Analysis and evaluation of data form the basis for decision-making when an organization wants to achieve the set goals and objectives. 

Rationale

For confidence in decision making, facts, evidence, and data analysis should be considered in order to achieve the set objectives.

Benefits

  • Smooth decision-making process
  • Interpolation and extrapolation of data based on past decisions
  • Ability to review and challenge opinions and other peoples decisions
  1. Relationship management

An organization needs to maintain a relationship with the stakeholders to achieve sustained growth and success.

Rationale

Stakeholders influence the impact of an organization’s performance; therefore, it is important to manage these relationships if a positive impact has to be realized. 

Benefits

  • A common understanding of goals and objectives by all interested parties. 
  • A well-managed supplier relationship ensures a stable flow of goods and services
  • There is a prioritization of interested parties based on their expectations. 

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