16 Habits for excellent Customer Service

16 Habits for excellent Customer Service

Businesses exist primarily because of its customers. Without the customers then you don’t have any reason to do business. The phrase “the customer is king” sums this up. Here are a few tips to ensure that you not only meet but exceed your clients’ expectations in regards to customer care. 

  1. Wear a smile when greeting your customers. This is applicable in person and on the phone. It may seem absurd but yes, they can tell if you are smiling over the telephone! A smile sends a feeling of being receptive to your customers.
  2. Use age-appropriate greetings.  Avoid referring to customers as “peeps” and older customers and women as “guys.”
  3. Always be proactive and ask how you may be of service. Don’t wait for the customer to ask for your service, instead, ask them beforehand. This shows just how ready you are to serve them and they really appreciate it. 
  4. Stay visible and available at all times, but do not hover. Keep appropriate distance- not too close and not too far.
  5. Do not walk away, turn away, or start to make a phone call when a customer is approaching you.  Do duck beneath the counter even if it is to finish some work you are doing.  (We’ve all had it happen to us.)
  6. The live customer standing in front of you should always take precedence over someone who calls on the phone. Imagine what you would feel like if someone stops to serve you and they explain the person on phone is also a customer.
  7. A customer does not want to hear about your upcoming break, end of duty time, or change of shift. Keep that to yourself.
  8. Make any personal calls when you are on a break and out of earshot.
  9. Call for backup support if queues are building. Don’t keep the customers waiting unnecessarily.
  10. Be discrete if a customer requires more time to profile. Don’t be too obvious.
  11. Never discuss customers in front of other customers. They will wonder what you are saying about them behind their backs.
  12. Learn to read body language to see if a customer could use some help. Some customers may not voice their needs but are appreciative if you notice.
  13. Inspect equipment before occupying a workstation to make sure it is not defective or has no stationery stock.
  14. Make sure customers receive everything they require before they leave your customer touchpoint. Remember, a satisfied customer is your best marketing tool.
  15. If you can, give our guests more than they expect. Endeavor to exceed their expectations. This will for sure go a long way.
  16. Do not let chatty customers monopolize your time if others are waiting. Try and balance your customers’ time.

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