7 reasons why you may fail at ISO compliance

7 reasons why you may fail at ISO compliance

7 reasons why you may fail at ISO compliance

Customer satisfaction is at the core of every organization. This is illustrated by businesses that go the extra mile to get ISO certified to assure their customers that they adhere to the best company practices. Sometimes, maintaining ISO compliance may be more than what an organization bargained for. Here are some of the reasons why a business may be ISO certified but still fail at the continuous implementation:

  1. Lack of proper training

Did your company skimp on hiring a qualified trainer for ISO implementation? Are those implementing the standards adequately trained? Suppose your team is pulling their efforts in different directions. In this case, it’s only a matter of time before your ISO certificate becomes worthless. Companies that face this challenge soon realize that training everyone involved in implementation is the only way to keep up.

  1. No Incentives

A company’s employees are at the forefront of ISO implementation. Sometimes business owners forget to praise or reward their front-liners whenever they achieve a standard. Some call out mistakes frequently and offer praise rarely. Your employees may lack sufficient motivation to carry out implementation. Starting an incentive scheme is a great way to ensure that standards are upheld.

  1. Communications break down

Proper communication is at the heart of ISO implementation. How information trickles down from the top to bottom-tier employees can affect your companies’ efforts to keep themselves certified. There may be gaps in the coaching process of employees who fail at implementation or lack follow up. 

  1. Lack of ISO understanding

The best way to implement something is by understanding it. Your employees should embrace the importance of ISO certification as a new way of life in your organization. Make it clear to your team what it means to be ISO certified and its advantages to both the company and them at an individual level. A clearer understanding can be the difference between successful implantation or failure.

  1. Choosing the wrong suppliers

There is no list of certification records available for suppliers. This means figuring out whether your supplier is ISO certified may be difficult unless their status is disclosed. Keeping your customer satisfaction level high entails getting your raw material from the best possible source. Go above and beyond to find out the ISO status of your suppliers.

  1. Lack of audit understanding

A surveillance audit that is carried out annually is a staple of the ISO process. Suppose your team does not understand what is required of them during an audit. In such a case case, there is a high chance of non-conformity, which may lead to the revocation of your compliance certificate.

  1. Complacency

There is a real danger when complacency sets in. Many organizations assume that once they are ISO certified, that’s the end. No one can take the certificate away from them. This is a false narrative. An ISO compliance certificate can be revoked if a surveillance audit finds your company lacking in implementation.

Key takeaways

Having an ISO compliant certificate isn’t a magic bullet to success. It gives you an upper hand in achieving it, provided you keep up with compliance. Sorting the above issues is a great place to start.

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