9 Steps to develop and implement a quality management system

9 Steps to develop and implement a quality management system

9 Steps to develop and implement a quality management system

Organizations that seek to remain relevant in their scope of business cannot underestimate the importance of a quality management system. Unfortunately, some lack the technical know-how of how to develop and implement one. Let’s discuss plausible ways you can go about it.

  1. Map your processes

An organization’s procedures generally maps out a visual sequence and gives a more precise direction or roadmap on how to develop their QMS best.

  1. Quality policy definition

Next, you need to define your quality policy. This is essential as it holds the organization to the expected. When designing the quality policy, keep in mind the organization’s responsibility towards its customer’s satisfaction, its continuous improvement and quality.

  1. Define Quality objectives

For an organization to be successful, there have to be certain performance-based measurements. These can be:

  • Customer satisfaction
  • Organizational improvement
  • Employee satisfaction
  • Market share
  • Product quality
  • Financial performance.

We can confidently consider these measurements as objectives that the organization must try to achieve and improve. Defining quality objectives can help all employees appreciate their roles, usually derived from the organizations quality policy.

  1. Track and monitor data

Developing a way to track and monitor data will enable an organization to document its milestones. A data recording procedure that can be used to collect specific sets of information such as a customer satisfaction index score is indeed a great tool. Once the success factors are identified, documenting and measuring them continuously will provide an inside look on where that company is in terms of execution.

  1. Identify problems

An organization will need to identify and document defects whenever they occur. A detailed way on how to correct them. These defects are also known as non-conformities. When identifying defects, an organization should:

  • Know how to record defects.
  • Define defects in a process or a product
  • Determine what your operational volume is
  • Design or define a process of how to record non-conformities in the specified format.
  1. Develop records

The quality management system needs specific records and documents in their correct format. An organization can start with the minimum requirements like:

  • Quality procedures, forms and procedures.
  • Mandatory information document according to your its model of business
  1. Know what your quality process is

Every company has a quality process. They often include management reviews, audits, communication procedures and preventative action processes. Defining how these processes run is a crucial part of QMS development and implementation.

  1. Inco-operate training

Training is essential. An organization will have to identify training needs and figure out a way on how it will meet them. Important training areas in QMS implementation include, internal auditor competence, failure modes effects training and corrective action training.

  1. Implement, measure and monitor activities that improve performance

Certain trends can be identified by the data a company collects. Recording and analyzing improvement trends, choosing opportunities that can make a difference and supporting a “commitment to quality” attitude is a great way to monitor how an organization is improving. This can be done by:

  • Tracking quality objectives and performances
  • Identifying new performance opportunities

Always ensure that your employees are leading the charge for QMS development and implementation. It will only be as good as its weakest link.

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