Monitoring and Measurement of Processes – ISO 9001:2015

Monitoring and Measurement of Processes – ISO 9001:2015

Monitoring and Measurement of Processes – ISO 9001:2015

Monitoring and measuring are a crucial process in implementing the ISO 9001 Quality Management System. The data you collect from these processes will let you know whether your QMS meets the requirements for which it is designed. It also shows the performance of your products and services.

So, what evidence-based decision making is in ISO 9001? What is its relation with ISO 9001:2015 monitoring and measuring? Let’s explore

Evidence-based decision making. What does it mean in ISO 9001?

Evidence-based decision making is part of the seven principles of the QMS standard. It allows an organization to make decisions based on the available data rather than assumption.

ISO 9001 is based on seven Quality Principles one of them being evidence-based decision making. Clause 9 is very categorical on performance evaluation whereby the requirements for – monitoring, measurement, analysis and evaluation are well outlined. Top management review on the system should be based on data collected and analyzed in the organization.

To achieve this, monitoring and measuring are crucial. The two processes provide the evidence needed when comparisons are made between how a system is performing and the set quality management objectives.

Why should your organization use monitoring and Measurement?

The following are good reasons why the two processes are essential.

  • Your organizations’ top-level management can improve from evidence-based decisions made from impeccable data.
  • The ISO 9001 standard carries the phrase, “achieving planned results” which means that a system should perform according to its design. Measurement and monitoring help in collecting data to ascertain this.
  • Measurement and monitoring can be used to create a road map for corrective action for your organization to take when dealing with non-conformities.
  • Continuous improvement, as envisioned by the standard, can benefit more from the two processes; if your organization needs to know how much it has improved, there will be enough data to give a clear picture.

The procedure for monitoring and measurement stipulated in ISO 9001:2015

These are the steps required for measurement and monitoring:

  1. Identify where the two processes are needed.
  2. Identify the type of measurement and monitoring that you will need to use
  3. Use the right equipment and ensure that the equipment is correctly calibrated or verified to ensure valid results.
  4. Decide when the monitoring and measuring shall be performed and when the results from monitoring and measurement shall be analysed and evaluated
  5. Assign the personnel who will collect, review and analyse the data collected.
  6. Reporting the results of the analysis and evaluation to top management for management review

What section of ISO 9001 talks about Measurement and monitoring?

Clause 9 of ISO 9001 is on Performance Evaluation. 9.1 is called “Monitoring, Measurement Analysis and Evaluation. It talks about the requirements of measurement in the QMS and how to review the measurements taken.

 When doing performance evaluation, the following areas must be measured and monitored;

  • conformity of products and services
  • Customer satisfaction degree
  • The effectiveness of QMS, its performance  and the need for improvement
  • Implementation and effectiveness of planning
  • The effectiveness of actions taken to address risks and opportunities in the organization
  • Performance of external providers/suppliers
  • Quality Objectives

Final thoughts

Monitoring and measurement, as stipulated in clause 9.1, are intended to help your company improve in the long run when the correct steps are applied. Regularly review how you perform the two tasks and find out how you can optimize them further.

Leave a Reply

Your email address will not be published.