An audit trail is defined as a paper or ‘electronic’ path that gives a step by step documented history of an activity or process. In
Month: October 2020
Information sources during an audit
As an auditor, where are you supposed to get objective evidence when auditing? The source of information that will be selected will vary according to
Sampling during audit
Audit sampling takes place when it is unrealistic to audit all the samples in a given process. This may be due to the fact that
9 guiding principles for complaints handling
This article seeks to answer the question of how an organization should handle complaints raised by both internal and external customers. Reference is made to
The objectivity in auditing
Being objective can be defined as not being influenced or biased by personal feelings or opinions in considering and representing facts. Bias can occur in
Opening and Closing Meeting Agendas
ISO 19011:2018 stipulates the agendas for the opening and closing meeting. The opening meeting is usually chaired by the Management Representative of the organization being
Audit Notification
It is paramount to notify an auditee of an audit in order to give them enough time to prepare. This is applicable to both internal
Raising non-conformities during an audit
After the audit is completed, the auditors will convene a meeting where they will discuss their findings and exchange notes. There are two forms of
What role do auditors play in an organization?
In almost all organizations, you find a department known as the internal audit department. What is their role in the organization? Auditors play a key
History and Evolution of ISO 9000
During World War II, there were quality issues in many European industries e.g. those of ammunitions, where bombs were exploding in factories. The solution adopted