ISO 9001:2015 Clause 9.2 Internal Audit Requirements The standard stipulates some requirements to be followed if an organization is to get a certification in Quality
Month: October 2020
10 Quality Service Delivery Standards
Customers really appreciate quality services and products. One of the principles of ISO 9001:2015 is customer focus. For sustained business growth and customer, retention organizations
5 Whys – Root Cause Analysis (RCA)
5 Whys – Root Cause Analysis (RCA) The 5 Whys technique is an interrogative method of getting to the root cause of undesirable effects or
16 Habits for excellent Customer Service
Businesses exist primarily because of its customers. Without the customers then you don’t have any reason to do business. The phrase “the customer is king”
Root cause analysis
Root Cause is the fundamental cause, basis, or essence of something or the source from which something derives. Root Cause Analysis (RCA) is a systematic
Customer Satisfaction – Guidelines for codes of conduct for the organization
Numerous organizations are faced by the challenge of maintaining high levels of customer satisfaction. A solution to this significant challenge would be organizations putting in
Guidance for auditors while visiting auditee’s location
When auditors visit the client/auditees location, they should be careful to minimize interference of the ongoing processes. Just because there is a scheduled audit does
Preparing Audit Conclusions
Audit conclusion is defined as the outcome of an audit provided by the audit team after consideration of the audit objectives and all the audit
9 Auditor Traits (ISO 19011:2018)
There are 6 guiding principles for audit in accordance with ISO 19011:2018. In order to act according to these principles, auditors should exercise/exhibit professionalism in
Audit Checklist
when preparing for an audit, Most of the work goes to the planning phase, followed by the execution of the audit and finally the reporting;